Our Policies on orders, down payments, changes, and cancellation.
A 30% non-refundable deposit is required to hold your date. Without the deposit, we will not hold your date. Final payment is not due until two weeks prior to your event. If payments are not made by the due date the cake will be cancelled. You can pay with check, credit card or cash. Cake orders placed with less than a two-week notice require payment in full. Please be aware that deposits are non-refundable due to our tight scheduling for each event.
Any change to your order regarding size, design, or flavors must be finalized 14 days prior to event, at which time the balance is due. We cannot guarantee any changes made after this point. Please contact us as soon as possible and we will do our best to accommodate your desired need.
If you cancel your order with 21 Cakes your deposit is non-refundable.
For our complete list of policies please inquire at the bakery or via email.